I am totally disappointed and displeased with my latest online purchase with Nordstrom. I purchase two items (Michele Watch and Juicy Couture Hat & Scarf set) which totalled $216.87. I paid for the items utilizing a $200 Nordstrom giftcard I received for Christmas and paid the remaining balance of $16.87 with my Visa card. Unbeknownst to me, Nordstrom charged the entire $216.87 on my Visa card, plus took the $200 off of the giftcard. I immediately called Customer Service to find out why. I was given the run around and noone could tell me why or how this happened. I still have yet to receive my money back. Each representative that I have spoken with tells me she will handle it and get back with me. I have left my phone number several times and I still have not heard back from anyone. This experience has become a headache and I am sorry I ever visited their website to shop. I will NEVER shop online with Nordstrom again.