The actual service of your phone is just as good as Verizon. Until you have to call to do anything with them. Most the time you get someone that does not speak good English but today I did but I was in the wrong department and she could not help me change my phone number from one phone to another. I'd already called three times the total wireless number and it would not connect me with someone to help me change my phone number over. So the service is actually good until you have to have customer service on the telephone.