A very long story cut extremely short........ The SIM card did not work, I can't get in touch with them, and they keep debiting my account. I have tried for a month.. no Customer Service AT ALL. I held for an hour, no call back, I chatted. they told me I was cancelled. Now they are debiting my account for the third time. Chat hold was too long, I am at work. Can't go through Suddenlink but they sure got me connected. Altice Mobile is a scam. I'm going to my bank today to dispute the charges and charge them with fraud. I have no other recourse. Absolutely the WORST business transaction I have ever had. WARNING !!! Read all the reviews online, there are NO good ones at all. HORRIBLE !!!R User's recommendation: Run hard and run fast... do yourself a BIG favor. Stay Away from them!!!!