7/10/21 Empire was supposed to come in for a carpet installation on Saturday July 10th, which they confirmed one business day prior. On the day of the installation, they did not show up at all. I called the office, they then told me they don't have enough carpet in the track to install for all my rooms. They offered to install partial on that day, to which I said yes. Few minutes later empire calls me and says the installer doesn't want to come in just to install partially and will come in Monday to do it. I told them I would have to take off from work and it would affect my income. They said Monday is the soonest they can be available. So here I am on Monday. I called empire at least 10 times each time being rerouted to a different representative and being on hold for 15-20 minutes. They are not giving a clear answer if the installers are coming in or not. I tried the website costumer service chat option and they are unable to reach my local office. They keep putting my issue on hold and asking to call the next business day. Empire Today has been a complete waste of time, money, and energy. They will take your money and put your service on hold for who knows how long. They clearly has shown no value for their customer's time. Now I am missing income waiting at home for their installers who consistently failed to show up because of their lack of professionalism. Zero communication from their local offices. Don't waste your time and money, go somewhere else.