In Mar. of 2020 we made a reservation through Otel.com for a stay in June at the Yosemite View Lodge in CA. We paid Otel.com $1005.34 via Discover card (res. #3E973D7). When the covid shutdowns in CA hit, the hotel we were going to was closed. We tried to contact Otel.com many times through reg. email, and also using their CS form on their site. It took about 6 times to get a reply. Basically, we sent many messages back and forth (we usually sent about 4 for every reply), and after many months, they said they would give us a voucher good for 1 yr. from the booking date. That was not useful, because 1 yr. from the booking date would expire prior to even having the snow melt in the location we were going to. Also, we didn't know if they would even still be in business then. We fought back and forth again to have them return the money to the card. After threatening to take them to take legal action, they said they would. Months wen't by and nothing posted (no surprise). Tried to contact many times and eventually the site and our account with the correspondences, all were shut down. Contacted the hotel and they were super nice, but unfortunately had not been paid. They said, they receive their payment through Bonotel in Las Vegas. Bonotel holds the money for the reservation and when we stay, the hotel sends an invoice to Bonotel & they pay within about 30 days. I'm trying to contact them. The hotel (lodge) was also going to submit an inquiry to Bonotel about the funds and whether any were being held.