I have been unable to update a TomTom 50 for nearly five years, the life of the device. When updating the device responds with an "Update Failed" message followed by "No Maps Available." I have followed instructions to "Recover" the device then to "Factory Reset" the device to no avail. TomTom International offers no genuine support option with the exception of a few videos and a user support group therefore making any kind of legitimate contact for support impossible. This is the second TomTom unit I've owned and BOTH have had technical issues never satisfactorily solved. Since I am unable to update or utilize the device it is Horrible support led me to purchase a GPS device from a competitor, but I keep hoping I can update this device to make it usable.