The first two employees were very nice but then the refinance loan was sent to Solution Consultant employees whose job it is to request financial documents, etc. They took their time, I sent the requested documents but then they would say they did not get them so it all had to be resent, this happened constantly. Then they said too much time went by so they have to restart the process ! User's recommendation: There is NO Quicken or Rocket anything with this company. We jumped through their hoops but they did not make us feel like we mattered.