Customer ID #[protected]. I purchased 4 tires and wheel alignment in Dec 2017. Saturday on my way to CA, my front rear tire blows out. We go to your cactus location to have it repaired. It is deemed I repairable. He looks in the system for a new one. He finds 2 and asked his manager which one to get for us. The manager says the "defender" the man looks at him and says the defender?? The manger gives him a look and says yes. He then tells me the total will be 196.00 !!! I ask about the other tire and all of a sudden, he can, 't get that one for At least 2 hours. He knew I was stuck with a time restriction to get to CA and I had no choice. I had to have it done. We were totally taken advantage of and will never use tire works again. By the way, no hole in tire of anything, it just blew out! The man next to me got a quote on some work and was ready to leave because it was too high for him and the manager gave him a discount to get him to do the work. I am not sure what kind of business you run but your customer service is horrible at this location. Just cut up my tireworks credit card and will flood Facebook and anyone who wants to listen About the way we treated! A very unhappy x customer who will take all her family business elsewhere!