I have been a customer with Time to Spa (website) for a few years and buy Elemis and other products from them. Most of their products are high end and can be difficult to find. However, I made a purchase from them on 2/4/2011, and it never arrived. UPS said it was delivered, but I was at home and nothing came that day (single family home). I emailed Time to Spa and they just sent the invoice from UPS and no other information, which translated into "too bad for you". I contacted them again and no response, so I contacted UPS and they responded immediately and said to have Time to Spa contact them since they were the sender. I called them and they said I was going to have to wait and see what UPS said. I asked them for a refund or to resend the products, and that it was their responsibility as the sender to settle with UPS. Time to Spa said no, that UPS was to contact me, which they did and I said again that I never got or signed for a package. They agreed that this is a problem between Time to Spa and UPS, not the consumer. But to date, a month later, no product and no refund. I am really upset, because as I mentioned to the customer service rep. that I just went through the death of my Mother, and I don't need this added stress from their company. I just want what is right, and Time to Spa is a rip-off in my opinion. I will NEVER order from them again. Shayla