We had a car accident on our home island of Madeira on 26 April 2021. The car was towed away to Auto Zarco Renault in Funchal, the main dealership from whom we bought the car new in June 2020. They estimated 4 weeks to repair the car, and our insurance company supplied us with an automatic car via Hertz Car Rental. For medical reasons we cannot drive a car with manual transmission. After 3 weeks we asked Renault when the car would be ready and were told by the engineer, Eng Helder Andrade, via a translator, that the parts were not available and the car will take a lot longer as they need to wait for parts. After kindly having a replacement car from Hertz (courtesy of our insurance company) for over one month, we have now had to pay for the rental car ourselves as the parts only arrived recently and our car will now be ready (hopefully) on 9th July, about 11 weeks after the car was delivered for repair. Every week when we visited the Renault dealership they said "still waiting for parts from Renault". The reason we bought the Clio was not just that we liked the car. It was also because it is one of the most popular cars on the island and thus support and parts ought to be more readily available than more unusual cars. We are realistic people, and understand the implications of island life and that items may take longer. However we believe that three months waiting for parts to repair the front wing and some related parts of the Clio is quite ridiculous. Whilst the insurance company kindly paid for many weeks of car rental, we have incurred costs now due to the lack of parts. Details of car rental we have paid personally: Hertz EUR 452.50 for 4 days Futuro Car EUR 550 for 14 days Futuro Car EUR 240 for 6 days Firstly, please acknowledge that this is an unacceptable time to be without our own car and that Renault must get better at manufacturing and related parts supply chain management to provide an appropriate level of customer service. Secondly, please consider covering the costs of car rental for the excessive delay in supplying these parts. Thank you, and regards, Theron & Ruth Williams email: [protected]@gmail.com