My wife and I moved here to Indiana about five months ago last 2020. Indiana is a title state and demands that all automobile titles whether a memorandum or a paid off official title be transferred to Indiana in order for a recipient to obtain proper license tags. Almost a month ago today, we submitted for a "paper" title for my wife's car to be produced and submitted to our Muncie Indiana BMV depot. This process has taken way too long and with our current automation today, is just utterly ridiculous at best. Your delays has cost my wife $18.00 in temporary tag fees, and a tremendous amount of frustration. We have called your so-called customer service number only to be delayed again and again by an intolerable 1-2 hour wait time. What the heck takes so long? The only recourse at this time, is to file this complaint, and wait months for you to do something about it. My wife tells me to be passive, nonetheless, my approach is this, if her automotive title does not arrive shortly to the Muncie Indiana BMV before her first 30-day tag ($18.00) expires, and it costs me another $18.00 for another 30-day tag due to your inefficient approach in handling this issue, I will personally sue you for the frustration, tags fees, attorney fees, file a complaint with the better business bureau, and maybe even take the liberty to speak with a newspaper about this bank and its customer service approach. We pay our bills on time, you have never missed a payment, we pay early, and I think that speaks for itself. So do me a favor, inform your title department to give this their immediate attention and get something done. We should NEVER have to wait on the phone for over an hour to speak to anyone about a problem, wait for weeks for a simple transaction to occur, and be forced to file a complaint just to get something done. If it is a personnel problem, then fix it You have a problem with my approach, please feel free to contact me at [protected]. I would be glad to put you on hold for an hour or so then attempt to answer the phone.