Dear sir or madam, I recently requested a voucher be issued for the remaining part of the journey (Minsk-Aberdeen) Booking # J9NPKE (Alena McRobb) I received an email from KLM providing a voucher for 115EU this is 25% of the original ticket purchased and an absolute insult to your clients, especially flying blue clients whom have regularly utilised the KLM service over years and when there is a travel ban the refunded part of the ticket is not even sufficient to travel back to the original destination. I have made several calls to your KLM Netherlands office (at my cost) I have waited 30-40mins on hold, been cut off and not provided with sufficient answer as to why such a terrible refund would even be considered. I would appreciate an official answer as to why a reasonable offer wouldn't be made considering I have a friend whom was offered 250EU by KLM AMS just to take the next flight out returning to the UK, it would appear to me there are some serious flosses in the refund system? To be completely frank I am so disappointed in KLM regarding this complete process, I would like this to be taken as an official complaint. Alena McRobb alena.[protected]@me.com