I, Catrina Henneghan attempted to purchased a Philadelphia Eagle ticket vs. New England Patriots from SeatGeek on August 11, 2021 from the website. After completing the transaction using my credit card, I submitted for completion of the purchase. I was immediately sent a online message which stated, Oops, these ticket are no longer available. The order number for the ticket was 6P2-7KV9LYN, for 3 tickets total cost was $39.00 with fees per ticket of 19.55 was totaled 175.65. I therefore started looking for tickets again. I found more tickets because the previous one were "SOLD". I purchased 3 more tickets, 6P2-DJD6R23 was the order number. These tickets were $41.00 with a $19.62 fees per ticket which totaled out to $181.86. After looking at my banking statement, I was made aware that there were two pending charges for 6 tickets, the first 3 and the later 3 tickets. I emailed on August 11, 2021, stating " I received a message when I posted to paid that these tickets were no longer available therefore I purchased other tickets. And these were emailed for payment and processing. Please refund payment." No response at all, even up to the date August 17, 2021 at 9:22pm. I called SeatGeek customer service and was on hold for over an hours, after speaking to Yobani an customer agent I was asked if I had screen shot the Oops message. I was also told that because there was a 5 minute laps between the messages that I should have read the email stating the that purchase had gone through. I was told that I should put them back on the site to be sold. I asked to speak to a supervisor, he stated that there were none available and that someone would call me back within the hour. It is now 3 hours later and no call. I have call back and again, I have been waiting on hold for 55: 51 minutes, number 1.888.506.4101.