Imagine waiting more than 40 minutes to get through to their customer service??? Then imagine finding out they sent a $30K cheque by REGULAR mail (not courier, not even registered mail???), and you're just left hanging while your money sits in THEIR account making interest for over 2 weeks, and still waiting...! And of course there's nothing they can do, it's company policy, even in 2021, to send cheques by snail mail, AS IF that sounds normal or is even legal...more like FRAUD if you ask me! Shame on you, you're supposed to know the value of money (and the interest it can make!) as well as the value of customer satisfaction; fail, fail and fail!!! Very glad I closed my account with them now! account gaining interest User's recommendation: Invest your money somewhere else!