Placed an order on November 20th. The order stayed in "Credit Card Authorized" status until the 28th when I received an email from customer service stating that part of the order was on backorder (so they apparently held the entire order which is crap anyway) and said it would ship approximately January 18th. Completely unacceptable, especially for the company to wait so long to notify me, as well as the fact that there website has the ability to tell you if items aren't in stock. All of my order was "in stock" items. Apparently they suck at web maintenance. The site said to respond if I wanted to change the order, which I promptly said go ahead and ship the items that were in stock. No response what soever. I then called on December 4th. Customer service told me that my order was expected to ship in the next 24-48 hours (minus one item from the order). The agent had no idea what happend with that item, but said that the rest of my order was ready to ship. It is now the 15th and NOTHING. No updates, no order, and I can't even log into my account anymore. Its as if they just removed my account from their system. This is the worst experience I have ever had with online ordering from anywhere. Worst of all, the scrubs were part of a birthday gift for my girlfriend and today is her birthday. This company is absolutely horrible in the customer service realm, and in business practices in general.