Don't order from Canada Vet (which isn't really in Canada...be aware of that) if you're needing your product right away. At the least, if you're lucky, you'll wait around 2 weeks. But you'll likely wait a month or more. I called about an order today that I placed on April 5 (it's now May 2) and as soon as she got my order number she began to talk very fast saying it shipped on April 9 and some spiel about how they ship it right away but it's regular mail service so it can take up to 28 days and to call back if it isn't received by May 7 and they'll refund my money. (Then she may have taken a breath.) Then she practically hung up on me, I couldn't get a word in edgewise except to say that I'd call back on May 8 if I didn't receive it by the 7th. Thankfully I'm not out of the product (Revolution for cats) yet and have another treatment for this month, or I'd be out of luck. Her fast talking leads me to believe that slow delivery is what most people call about. Unless I don't receive this order I'm OK with them because I don't wait until I run out or almost run out of product to order, I have a dose or two in reserve. And I've ordered from them maybe 5 times. The products have been fine so far, thankfully. My best friend won't order from them anymore because they were very late (well over a month) on her order in December and they kept blaming Christmas/holiday mail being extra slow. And reading some of these emails they also seem to offer a lot of excuses. Don't do that, customer service, it doesn't help, it makes people more upset. If you need product right away go to your vet or order elsewhere.