I also had been a happy previous customer til this last purchase. We bought a $1400 California queen pillow top as I had purchased many years ago and it was a great mattress for 14 years. I checked around before going back to omf and couldn’t find anyone that makes a cal queen. Since I’d bought and loved the previous mattress I figured it was safe to buy again from omf. 11 months later we noticed a low spot in the mattress and we were waking up with back problems. I called omf and they sent someone out, he agreed it had a 1” indentation but said per specs they’re allowed up to 1-1/2” indentation (what????). Representative said they could take it back to factory take it apart inspect to see if they could find a problem. They picked it up had it for a day and sent it back and said they didn’t find anything wrong with it. That night sales Mgr and production mgr called me said they found nothing wrong with it and they weren’t going to do anything else, basically I spent more money for their mattress and I was stuck with a sagging mattress less than a year old. Ok, got me once but you won’t get me twice nor will my friends and contacts cause I’ve posted this and told friends looking for mattresses. I’ve notice they’re advertising more than I can remember they ever did before, huh. All they had to do was keep putting out a good product but they forgot about the customer and providing a good product that I want to buy again. When I replaced the year old mattress, I didn’t even consider Original Mattress Factory (omf). Friends don’t let friends buy junk (omf).