My last payment which I made was Aug 29th 2020. My Gas bill for approximately $180. was due Sept 27/20. On Sept 29/20 I get a letter from them that they are disconnecting my Gas on Oct 12/20 unless I pay them 455. I have been with them since 2012 and this is the way they treat a customer who has been with them for this length of time. I've decided that I will be looking to take my business to Atco. Direct energy regulated services are greedy extortionists plain and simple and they treat their long time customers like dirt. User's recommendation: Thought I would give heads up to people who have never dealt with them. Don't do business with them unless you want to be treated like the above.