I ordered an item $19.99 plus shipping charges, they took my credit card # all done on auto voice and then they said they would send cream plus shipping charges. I yelled '' no no no I do not want the extra item'' and hung up. I was furious you could not talk to live person. I tried calling their number three times and every time i contacted someone in Asia and could not understand a word they said, except i owed over $40.00, and i can send every thing back and i have to pay shipping. The cream is heavy and i should not have to pay to send it back when i did not order it. Their e mail address on the package is incorrect, but i finally found the correct is customersupport@***.com customersupport@***.com customersupport@***.com is ''customersupportbulbhead.com. User's recommendation: do not order from this company.