their website says 100% satisfaction or refunds/exchanges for any reason in which you pay to ship back (no prob).I wanted to return 2 buttons that were made but too small..total was17.40 with shipping..they sent me a email that they wont ask for buttons back, for me to keep them and just refund me for the buttons...BUT the shipping was $11.98 ...and they are NOT refunding me the shipping! only being refunded $5.42 for the buttons..nowhere on their refund policy says they keep the shipping fees...I could have shipped the 2 buttons back myself!