The intentionally lied to the hospital stating we did not need a precert. We asked the hospital and thry told us they got it because BCBS said it was not needed. Then thry charged a $1,000 penalty. Then they kept telling us to get the hospital to request a retroactive Precert. When the hospital called they said there was no precert needed and we just owed a copy. We went through this about 30 times over a year. Scam artists.