27 Feb, 2020 → by ClaimboUser574527
They DO NOT stand behind their products!!! It has been almost a year since I contacted them regarding our wood laminate floors, which we are still VERY UNHAPPY with
1
In 2016 they came to look at our floors which were buckling etc. They told us it was because they 4/16ths of an inch off level, and they wouldn’t do anything about it! Mind you, we had them installed by a licensed contractor!!! 3 years later the problem is getting worse. The slightest bit of a spill or moisture and the edges curl and don’t go back down. We do not have kids at home any more so they don’t get hard use! We have 900 square ft of this flooring, so it’s not just one room!!! Very unhappy and would NEVER recommend Shaw Floors to ANYONE!!! Please pass this on!!! Melanie Campbell, Lonsdale, MN