I placed an order for two products from their recent catalog on August 27th... didn't receive them so I emailed, took three weeks to finally get a reply and they tell me that they don't see any order at all except an order from April of this year! I can't find my order number ...I wrote it down somewhere...but they did take the funds off my card! I cannot dispute the charge because it's a prepaid card company that won't even answer phone inquires and I cannot even reach them by email ..my sons benefits go on this card and soc security won't let me switch his benefits to my bank account card because I don't have the account number ( I have had this card years and don't recall the account number). I'm between jobs, have a vehicle that breaks down constantly and I can't get anywhere to get a pair of shoes so I ordered from there ! They took what little money I had! I cannot reach them by phone!