I received a shipment of six books from Harlequin's Love Inspired Suspense line. They were good books. When I went to pay the invoice online, on August 2, I found their website very confusing, but went ahead with the payment. When I looked at my online bank statement, I saw that Harlequin had charged my bank account TWICE. First I called them, spoke to a man who didn't give me his name, and asked if the second charge could please be reversed, and if not, to credit it toward my next shipment of books. He assured me the charge would be reversed, and no further action would be necessary. Three weeks later, on August 27, the charge still had not been reversed. Not only that, the account with Harlequin was not showing that ANY payment had been made at all. I sent an email to Customer Service on the 27th, detailing the issue and asking them to please resolve it. The next day, August 28, I received an email from the Ebooks Customer Service (I don't know why it came from that department), with a very short message that I could contact customer service by phone. That was it. There was not even an apology. So today, August 30, I called the number listed on the email, spoke to a woman who did not give her name, but she told me neither one of the payments had been sent through and I still had a balance due. I told her BOTH charges to my bank account HAD gone through and the one was never reversed. She flat out refused to take any action unless I sent her a copy of my bank statement to prove to HER that the payments both went through. I told her I was not about to give her access to my bank statement, whereupon she told me, "Well, I'm sorry then, but I can't do anything for you." Their customer service people are rude and not helpful at all. This is the crookedest service I've ever run across!