Two months ago neotel sales reps offered me their device on a 7 day trial period, in which I could return the device if there was no service in my area. I paid the deposit and got the device delivered. I tried the device and there was no coverage for internet services. I then immediately sent an e-mail to neotel informing them that the device did not work. There have been promises of my refund for the past two months and nothing has been done so far.In one e-mail from neotel, I was promised my refund within 14 days but nothing came my way. I am very disgusted at the way neotel has handled my request. They are quick to ask for money but fail to stick to their promises. It seems the complaints e-mail receiver is useless as there are responses or follow ups to clients requests. I will never ever use neotel as a service provider even if they introduce coverage in my area. Its unfortunate that I lost all the e-mails neotel sent to me with the reference numbers, but im sure if they check the account they can see that it has not been in use since september 31st, 2009 and there should be record why they have not billed me since then. If I have not been billed then they know they owe me.