Same as the other dude, they wanted me to upgrade to withdraw my funds asked me for I’d i supplied 7 different ids they said weren’t good enough to send a notarized doc I did and still nothing , my kids and I ended up kicked out of our home because I trusted this company with my money, I’m suing. They are a UK based company and the same laws apply as in Canada , so what could have been a simple transaction that made them a bit of money will now cost them a whole lot more.. I am the most persistent person anyone has ever encountered.. they shoulda thought twice