13 Jun, 2021 → by ClaimboUser178142
Their warranty is supposedly 24 months but they make it very difficult to report and then they turn you down with NO explanation.
My eyeglass frames broke in half. I made multiple phone calls and would be put on hold for awhile and then hung up on. I also signed up online for the warranty. They wasted my time asking for receipts and photos and then turned me down 2 hours later on Memorial Day. I do not believe my case was reviewed. I User's recommendation: Do not buy eyeglass frames from this company!