I asked for grey series to match my new growth. It took the stylist over 6 hours. I shampooed 3 days later I used the greys shampoo, and conditioner, I purchased the redkin greys, that day from the salon. The color was 100% gone I am left with they over processed my hair.aAnd on top of it. She Kianna did not put any developer in my color.Kianna made statement that it was very thin.manager JENNIFER JONES said district manager Karen Painter told her that they would NOT fix it orrefund User's recommendation: FIND ANOTHER SALON.!!!BAD OWNER!!! BATESVILLE ARK.