DO NOT COME HERE!!!! THESE PEOPLE ARE TERRIBLE Wish I could give negative stars... This place is absolutely horrendous and the people that work here are terrible. My girlfriend and I came here to get our 7 month Lab neutered and had an appointment at 7am. when we showed up, there were people that were doing walk-ins and some had appointments as well. They told everyone to line up and said that they had a new system that they still dont know, funny because i saw another review of this place claiming that these people said that they had a new system and that they didnt know about a month ago. You would think a month would help these people learn... We waited almost 2 hours to get in and the girl with the black scrubs (who we assume is the receptionist/ assistant)and the girl with braids gave my girlfriend so much attitude and ignored her when she was waiting in line. After my girlfriend finished paperwork, I took him into a room to be weighed. We had a muzzle on our dog because of his social and separation anxiety and he barks when hes scared. the dense black scrub girl asked if he had it because he bites and looked scared. I kindly explained that hes just scared because this is a new environment with strangers. My dog sensed her fear and was anxious and didnt want to go near them but finally the actual Vet came in and calmed him down. First of all, how are you going to volunteer/work here if you cant deal with animals? If you cant handle the wide spectrum of animal behavior find somewhere else to work!! An hour after we dropped our dog off, we get a call saying that we need to come back to put his muzzle back on. I dont understand why they couldnt just put it back on when dealing with dogs is part of their job but we came and my girlfriend put it back on. We waited 7 hours and were worried about our baby and they finally called and asked my girlfriend wait have i called you yet? We were worried sick about our dog and the numbskull black scrubbed receptionist forgot to call and update us. this place literally allows the most bovine and obtuse people to volunteer and work here. This is the most unprofessional business ive EVER encountered. We get there excited and relieved knowing he is okay because weve never been without our dog since he was 6 weeks old. We get there and while my girlfriend is getting a refund for a nail trim, the braided hair buffoon asks me if i wanted to go pick him up. This is a special moment for my girlfriend and I so I asked her is it okay if I wait for my girlfriend to finish up? The girl looked at me as if I committed a crime and puzzlingly asked so you want to wait? she sounded as if she had never heard of a question before. she then asked her pathetic excuse of a nurse colleague if two people were allowed in the holding area. The nurse asked me if MY DOG was comfortable with ME. I kindly explained that I just wanted my girlfriend and I to see our dog together and she firmly and aggressively asked again but is he comfortable with you? This B***** doesnt know us or our dog and is indirectly accusing me that my dog is scared of me. I went to the holding area by myself to pick up my baby and he was so happy to see me, who knows how long he was in there. PLUS, they couldnt even put a Cone on his head so this whole time he couldve been licking his wound. I then walked out with him and the wannabe Greys Anatomy nurse asked the braided buffoon if that was the right dog. Im assuming that these fools have given someone the wrong dog before. Literally these people have THE absolute worst customer service skills and are the most unprofessional and air headed individuals my girlfriend and i have interacted with. These people clearly dont like their job and shouldnt be here. if you want to deal with the worst customer service and with people that treat you like *** feel free to come. I do not recommend this place in the slightest as it is a sad excuse of a clinic. How is this place called a Humane society if the workers here dont even have a molecule of decency towards customers. User's recommendation: Don’t bother making an appointment here.