I guess that Rogers don't take there complaint very serious at all when I put a complaint in against there 2 tech people who came to my house to move one simple cable in the ground. Plus the two tech people were very rude also when it came to the work in was very nice to when they say rude things towards the home owner. As far as I am concerned that I am think about switching to a satilite dish with free to air at least I would be getting better service then Rogers.