I called Cricut to find out what the problem was and they could care less since they no longer support this machine. I found a youtube video that told how to fix it. I did this and it still will not work. When I CALLED Cricut to find where to get this part they abruptly told me they do not have parts and had no idea where to get a new board. Why would I buy a new Cricut when the internet is full of people who have spent a ton of money on their machine and accessories and get no service from this company. I have been a cricut customer for about 20 years and do not plan on buying another one when this company does not plan on supporting their customers. I read on line that cricut sells refurbished machnes to customers with a problem. If they do they must have parts available to them that they wil not support us with.