My co worker just got her first job newly licensed. I went in 10-4-2029 with virgin level 6 wanting blonde highlights level 9-10 ash blonde. The other stylist were jealous that a newbie got such a big ticket item and all three left for lunch planned at the same time. When I complained I was verbally attacked as if I was blaming my stylist, when all I said was I was shocked no one helped you with this. After 45 min of bleach and only the back done someone came back from lunch. I asked her to help and she said "I'm not gonna help, she needs to learn on her own" I was verbally attacked by the manager and AST. Mgr. They over charged me 70$ and I don't have blonde highlights over virgin brown hair. I have a bad brassy bleach. After being overcharged and verbally tag team attacked I just want my money back. I guess it's good they over charged me cause if I get a refund I'll need all of for color correction. I'll have to fight the full on bleach with low lights for yrs now.