Hi We recently stayed at the ritz Carlton Orlando Florida and we were treated very badly and quite shocked as this is a 5 star hotel, as we checked in the lady at check in was exceptionally rude refusing to give us early check in although we had a small baby with us, they would ignore our requests and as well as checking out we were refused late check out, the bell boy did not bring our luggage down thereby leaving one of our bags in the room and they told us they needed the rooms urgently but as we returned back for left luggage hours later my bag was still in the room and the room was not even made up! They were very rude to us I don't know if this was due to us being Muslim! As it was racial profiling! And I will ensure I put this in many places as possible