First I am a diamond member. I was told that Sandals emerald bay was the best. I must say it was the worst vacation ever. The place needs a remodel. We stay in what you consider upper level with butler service. Everything thing was so below standard for a 5 star hotel. I am so unhappy with Sandals that we are considering never staying at Sandals or beaches ever again. I I will tell all my friends to stay away. I feel that I was ripped off. Donald Brown