15 May, 2021 → by ClaimboUser581249
The entire exam is a scam process
1
(May 11, 2021. client # [protected]-0 ) Broke a crown, and I am living in a new state. Aspen starts with an 'A' so I went with them. I've used Co-op style dentistry before, so I figured they wouldn't be too different from what I was used to. The exam is 19$. I'm okay with that. The exam process begins with two full sets of xrays: Panoramic and then bite wings. FULL set. I didn't question any of this because it's how they do their exam. I understand I'm being fit in to their schedule, I am escorted to the operative suite and wait. Another picture, done by another tech, this time it's a 3D image which I thought was cool. Eventually the hygienist comes in, has a look, does gum pocket depths along with another tech who logs that information in. The hygienist informs me I have periodontal disease and it is moderate to severe and points out the diseased teeth; that I need root planing/descaling. (now I begin questioning... in my head) I did ask if there are different schools of thought on dental x rays, because I have never had this problem before. I am rather OCD about brushing. My last cleaning was about a year ago, but my overall health has not changed. After another wait, the dentist arrives, we chat. He does a nerve block (I have to have that due to my history with that molar). He places a temporary crown. Then I am taken to the financial person. I get the low down on what the doctor recommends, the total cost of what is recommended is close to 3k. I absolutely refuse an implant that was recommended for a missing tooth (I have one implant and that was more than enough). I end up paying for the upcoming root planing, descaling and of course the crown. My total paid is about half of the initial 3k. On my way home I kept thinking something was wrong about all this. Looked up reviews/stories on You Tube and finally, here I am, realizing the entire process is sort of like the vacation condo time share scam. It's the x-rays they take. I came in with a broken molar, that is the only area needing an x-ray, not my entire mouth. They developed their expensive treatment plan based on those x-rays. At this point, I plan to cancel the root planing, descaling. If there is any possibility of being refunded for the upcoming crown, that would be super. Of course I expect to pay for the nerve block and temporary crown, but I would prefer to go to another dental practice for the permanent crown. What disturbs me the most is the unethical manner in which Aspen finds other things unrelated to the primary complaint which jacks up the prices. When a patient says they do not have insurance, that is not the time to find other things to work on and come up with the most expensive treatment package. I consider myself having learned a huge lesson. I will do my best to warn as many other people as I can of this most unethical dental business. * Their offices are not open today, I will be calling them Monday May 17 for a refund.