I scheduled a cleaning six months ago for today (6/3/19) at 8am. When I walked into the Buda location the lights in the waiting area were off. The Office Manager asked if I had an appointment, I told her that I had an 8am and she questioned me "Are you sure? Because the doctor won't be in until 9." I told her I had my email confirmation and she told me to have a seat and they would be with me shortly... the next time she spoke to me was 35 minutes later when she asked me to follow her to the back. Mean while another patient walked in who had an 830 appointment. Why do you have your hours of operations set at 7am if you won't have a doctor in until 9am? Why would you schedule patients when a doctor won't be there? The Office Manager sat me in a room, prepped the area and then asked "Are you off today?" At this point I'm already frustrated because I've waited so long and her question made me feel like she was validating how long I had been there. 25 minutes later the doctor shows up and states that there was terrible traffic (the highway had been shut down this morning due to an accident) says he will be right with me. He checks in with the hygienist and the office manager and explains to them that he doesn't have all his things, he is waiting for some one to bring them to him. No one comes back to the room to apologize for the wait, to see if I would like to reschedule. I left, told the Office manager I had to go and again no apologies, didn't ask if I wanted to come at a later time. No regard for my time or the inconvenience. I understand schedule mix ups happen, unforeseen instances such as the accident on the highway happen but what ever happend to customer service? It wouldn't have cost any of them anything to recognize their error &/or apologize. I will not return to Castle Dental ever again.