well I tryed to get it resolved the man told me it was the battery charger so I order a new battery charger and it did not work . I call he told me to leave over night, was not long I check did not charge so I did send back. I hate working with a company that don't care, I have two trimmers from worxs one I order from them and the other I got from lowes but they don't sell them any more . I order two batterys from Worx use a few times they are junk right now I have them all, I have a Company called A PAINTERS TOUCH and been doing for 32 yrs my name is Joseph Knight I lIive in P A at 593 honda rd littlestown I work for alote of people and I tell them what Happen to me about the Worxs trimmer.