Poor service - poor follow-up and delayed delivery. Its such a shame - as they have a great location and all the potential to deliver excellent service. We ordered glasses (>;;;;$500) and waited, and waited, and waited for delivery. They just don't seem to understand basic customer service standards. In mid-January we went to the store on a weekday and it was closed. No sign advising when they'd open. Several days later the manager confided that she just walked out and locked the doors - she was so upset with the support she was getting from management. She later resigned out of disgust. User's recommendation: Save time and all the problems - go somewhere else.