I lost $318.64 because the Branch Manager and Vice President at US Bank in West Dundee is unreasonable. She treated me like dirt. She called the police on me because I "demanded" my money. I demanded nothing. I was unfailingly polite. She is the one who was demanding. Also the personal bankers (all of them) at the branch on Randall Road in Elgin, are rude, officious, arrogant and are know-it-alls. One in particular can't mind her own business and constantly interrupts. I don't recommend ever opening an account at US Bank - ever. You'll be very sorry, believe me. The branch manager in West Dundee called the police on me. A terrible, unprofessional and unbelievably rude bank. User's recommendation: Stay Away at All Costs!!!!