my son and I bought a 2014 jeep patriot in march 2020 for 11,000 after purchase it was making weird sounds. We took it in and they had it for 3 weeks trying to figure out the problem, eventually they put a new driveshaft in it and made him pay for it even though I told them it was under the 3rd party jeep unlimited warranty that they sold us on. They said they called TWS and it wasn't covered. then I called TWS and they said that the dealership has not contacted them at all. So then the dealership fought with me on it and said they missed something in inspection or they would have sent it to auction instead of selling it. They offered to buy it back but at half price since it was messed up. But that's how they sold it. We couldn't accept the loss of 5500 so we said just fix it. They said they couldn't figure out what was wrong and then out of nowhere they call and say it was bushings and its fixed and to come get it and pay for the bushings. Well it wasn't fixed at all, the driveshaft and bushings had nothing to do with it. for the next 5 months we kept trying to get them to fix it and they finally installed a used rear differential and it came with an 18 month unlimited parts and labor warranty. Well that part failed immediately and when we took it back they said they would not work on the car anymore and that they didn't warranty the part. I called knox auto parts where the part came from and they said the dealership has to call and put a claim on it and now the dealership screens my calls and says they are busy when we call. They also put my mother in law on speakerphone and a few of them were laughing at her on the phone because she is Italian and sounds funny. They did call to apologize for that. But this entire 8 months since we purchased the vehicle they have given us the run around and dodge our calls or pass us to someone else when we ask for the manager or owner. They even pretended to be the owner during a call and then said they were not the owner at the end. I have tried contacting Adam white the owner to no avail. This was at secret city Chrysler dodge jeep in oak ridge Tennessee. We are still trying to get it fixed. My parents and I have purchased 5 cars from this lot and never had an experience like this in the past. a month into this we asked them to buy it back in full and we would purchase something else but they wouldn't. this is my sons first car of his own money and he has had to pay diagnostic fees to secret city 5 times and other places as well.Please help us in this ordeal. Thanks