I booked 5 tickets for the Guy Fawkes cruise on 5th November through Wowcher Booking reference:RB4OSH9 Firstly, the instructions printed on the Wowcher were incorrect and after not receiving a confirmation within 2 days of following said instructions, I emailed Experify and was told to use a completely different link to the one on the Wowcher. We were advised to arrive 20 mins early, so we arrived at 18h55 for a 19h15 cruise. When we got there, we found boarding point 6, again as per the voucher- the jetty was full of people and nobody knew if we were all there for the same cruise or where to stand . There was no representative from Experify around to assist There were no boats parked at boarding point 5 or 6. At around 19h15, 2 boats pulled into boarding point 5 A girl with a clipboard appeared and was handing out boarding passes – at no time did anyboy explain what was happening or what the procedure was. There must have been at least 300 people on the dock trying to get a boarding pass. Around 19h20, the captain of one of the boats shouted that he would be offloading passengers and going home as he didn’t sign up for this fiasco. I eventually made it to the front of the queue to get my boarding pass. During this time, nobody explained where we should queue or what was happening. We then got onto the boat where they had run out of champagne glasses and we waited ten minutes while more champagne was poured. W We then took off at 19h40 There was not enough inside seating on the boat we were on but the other boat was half empty... Now, I would have expected when you advertise a Guy Fawkes cruise and use a picture of Westminster with fireworks behind it, you have actually researched and made sure there are displays happening and when and where they are We were travelling down the river with fireworks going off behind us, and I can count the number of firework we actually glimpsed on one hand. I would like my money back as I don't believe in any way this was worth £24 ..it’s certainly not worth full price Thanks Melissa Young [protected]