Sir Madam, I visited your ticket office dated 20May at terminal 3 and met Mr. Joshua Andrew Lariosa 5ea boarding pass and ticket were handed over to him for claim of terminal fees. He asked for bank termination of credit card which later provided thru email. however up to this date no receipt of confirmation been received. follow-up will be made tonight. would like to request your good office to assist for this claim. respectfully yours, Romeo Dela Paz, Jr.