1 Jan, 2018 → by ClaimboUser770454
Teller, customer service

2

Hello, i have been working on my job now for a few months. I usually go to one branch that is closer to my job to cash my check but this particular Friday I decided to go to the one closer to my house since I was off of work. Let me first mention that each site is well over 30 mins from my home because in my area there are no Navy Federal's to be found. I moved to Richmond from the Hampton Roads are where there were plenty, so the fact that I have been here for 5 years and still bank with them should speak for itself. Anyhow, this Friday I chose to go to the Fort Lee branch off of Temple, close to the base. I was told that my check would be placed on a hold. When I asked why they could not provide me with an direct answer other than pointing to a sign that says checks may be subject to a hold. I tried to explain to them this normally happens when the acct is new, check being cashed is from a new person or employer or maybe something suspicious was going on with the account. But for them just to hold my check because of how I looked, was a discrimination. I also advised them that I had just recently cashed my last pay check at the other branch with no problem at all. They did not care. They knew, as I was told when I called the 888 number to report the discrimination, that it was totally up to them if they would accept my check or not. Here it is 4 days later and my check still hasn't cleared. I am now let on multiple bills that were do on the first and on top of that I found out from a recent call that my funds wont be released until tomorrow. This is unfair and discrimination at its best. I don't think that someone who works 10 hours overnight should have to doll up just to cash a check to make a teller feel better. The teller that served me was Linda Beverage, and the manager who could careless and actually told me out of her mouth that maybe the other branch made an exception for me but they wont. I am actually ready to close all of my accounts as soon as I find a new bank. I have been with NFCU since 2008.
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