22 Apr, 2021 → by ClaimboUser180131
Teleflora flowers I bought and sent to a cousin were very disappointing.
2
To whom it may concern, Order #: [protected]. On April 19, 2021 I ordered "Make a Wish" - Deluxe bouquet for my cousin's birthday today. Order number: TEV13-6B. It was delivered on April 21, 2021. I ordered this flowers because of the way they looked on your website. The flowers she received DID NOT look like the flower arrangement you presented on your website. Yes the flowers are similar but they look like they ready to fall apart; they look old, not fresh. The vase did not come with the green polka dot ribbon you displayed. The vase was filled with soil so it looks dirty. They added a big green spray which was not presented in the picture. The vase was round on your photo and I received a different vase. A friend of mine recommended I use Teleflora. I am disappointed and unhappy the flower arrangement arrived to her home looking the way it does. I am requesting to be reimbursed for this false advertising. Attached is a photo comparison. the picture on the left is what is on your website and the picture on the right is what was delivered to my cousin. See below order confirmation: Dear Loretta, Thank you for choosing Teleflora for your floral gift needs. We greatly appreciate your business. While every effort is made to match your selection exactly, substitutions may be necessary based on the availability of certain flowers and vases in the recipient's area. We guarantee that your flowers will delight your loved one, just as you intended. Sincerely, Teleflora Customer Service Please do not reply to this e-mail. Replies to this e-mail will not be responded to or read. If you have any questions or comments, please contact Customer Service. DELIVERY INFORMATION Deliver to: Diane Marques 788 W Camino Real Boca Raton, FL, 33486 Deliver on: 04/21/2021 Occasion Type: Birthday Gift Card Message: Happy 60th Birthday to a sweet, kind caring cousin. Enjoy your special day! We love you! Signature: Love, Donna, Loretta & Anthony, xoxo Special Instructions: PAYMENT INFORMATION Billed to: Loretta Sclafani 3763 Jules Ln Wantagh, NY, 11793 Payment Type: MC ORDER SUMMARY Order Number: [protected] Details: Make a Wish - Deluxe Product ID & Product Price: TEV13-6B $44.99 Service Fee: $17.99 Early Delivery Fee: $0.0 Taxes: $0.0 You Saved: $-9 Total Order: $53.98 Unhappy customer, Loretta Sclafani Cell number : [protected]