On 08/31/21 there was technicians on our cul-de-sac upgrading equipment to three houses. At 12:47 one of them cut the lines, Our entire cul-de-sac is with out internet, WI-FI and Tv. When a technician came last night all he could tell us is that we needed a maintence person to fix the problem. I am astounded that when the line was cut a technician did not report the issue and a maintenance worker was not ordered. Some of us work from home and rely on our internet service. Everyone has called to complain and get a resolution today we were told probably not going to happen until 09/11/21. What? It was your technician that caused the problem. We expect this to be fixed NOW. We are all at Highview Circle in Royse City Texas. My neighbor does have photos and sent photos regarding this issue.