22 Apr, 2021 → by ClaimboUser606904
Technician is behaving extremely worst

1

Hi, Technician came to my house to install the fiber for a new contract . The appointment was given 2-4Pm. I was 20mins late and informed also that I am on the way to reach home. Once I reached, it seems he was extremely furious and before started installing, ask me to sign on his Tablet. I asked him, you install first in the mean time I will check the details and signed it. He said, no no its already in your email, signed now and now. I didn't understand why he forced me in first instance. When he started installing, and finished in 5mins (we all know its not a big job if fiber point is there) and said signed another form showed me. I said you are installing first time, we need to check signal strength in every room then he was so annoyed and started I would take out all installation equipment now . I said you called StarHub customer care we can talk then he didn't listen and took all things and went away from there. He was so angry for what I didn't understand he started abusing. I really astonished by his behaviour, and decided to drop StarHub contract at all. What kind of training StarHub is giving to their technician who are representing StarHub. I can understand to train on behavioural is difficult but stringent action taken against this kind of people would be save company's image.
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