22 Oct, 2018 → by ClaimboUser254803
Tail light warranty
2
Bert's is great at giving lip service to sell a vehicle, and great about lying about coverages of extended warranties "bumper-to-bumper everything warranty, even after market parts". But when you take it in for repair, they gouge the customer by charging $225 PER item you want looked at for repair!!! $225 to look at the electrical issue. $225 to look at the suspension issue. $225 to look at the engine issue. Really? How about $225 to look at the whole thing and tell me what would be covered and would not be. You have been in this business a long time and have thousands of vehicles passing through there. You also know all the warranty companies, and what they will OK for claims and what they won't. Start being transparent and honest and stop trying to gyp the customer. The best part? When I loaded it up, it seemed "cold". But when I went to drive it, it would not move forward! The engine was laboring! There was nothing wrong with the gears or belt when I dropped it off. Turns out, I replaced the belt and everything is fine again. Where they hot-rodding it around in the back? Who knows, but it sure seems odd that suddenly there is a belt issue. It doesn't end there: We had a severe rainstorm and so I couldn't pick up my machine on Saturday. So they left it outside in the rain!!! I have electrical components in the machine (radio) and they should have told me that they were going to expose it to the rain! I have a cover that I could have left with them!!