whenever u visit branch or call center 1st word we hear from the agent is system is not working, du feels customer has no work but to sit till their old system work, common sometime inhance ur stupid old system.. This is the 2nd time I gave issue to cancel my no. 1st time when I cancelled, the agent had no product knowledge, gave all wrong info due to which we had to visit branch thrice, eventually went to other du branch. But system issue is something which they make up or they have worst systems. Worst experiences all the time.