Dear Sir/Madam This is Govinda Maheshwari, a loyal customer of Pak Suzuki since last 14 years. Before booking of new car, I am using Suzuki cultus new shape car since last 04 years and very much happy and satisfied client. Before new shape, I had old Suzuki cultus from 2008 to 2018. I booked my new Suzuki Cultus VXL Car (Graphite Grey Color) from M/s Suzuki Mehran Motors on 24-05-2021 having booking number [protected] for my family use. Tentative date of delivery was 27-07-2021, however, it got delivered on 15-06-2021 as informed by M/s Suzuki Mehran Motors which was also appreciated by myself for faster delivery of the vehicle. However, due to busy schedule and out of city, I could not pick the car from the showroom and asked them to get it delivered after 10th July 2021, which was agreed by showroom representative. I asked the showroom to deliver the car on 12th July 2021 at 5:30 which was agreed. After visit of the showroom, I checked the car after signing the delivery order and highlighted three major issues to showroom service manager and sale manager and informed them that communicate the same to Pak Suzuki Motors about these issues and customer disappointment and dissatisfaction. Details of issues are given below. I have also attached pictures for your ready reference. Door of Driver Side: 3-inch space while opening the driver side door (above the foot perry) was not colored. I am surprised how this car was passed by quality assurance department of Pak Suzuki before delivering to the client. (Picture number 1 is attached for your ready reference). This issue was also highlighted to the service manager & sale manager of M./s Suzuki Mehran Motors, and informed them that raise my concern to Pak Suzuki motors company. As this part is irreplicable, and I do not want any touch up on new car, so I need support from the Pak Suzuki company about this issue and resolution. There is space between the fender, bonnet and headlight which can be seen with naked eyes. I am surprised how this issue was not highlighted by quality assurance department before delivery of new car to client. (Picture number 2 is attached for your ready reference). This issue was also highlighted to service manager & sale manager of M./s Suzuki Mehran Motors, and inform them that raise the concern to Pak Suzuki. There was an issue of clip which were fixing the Wind screen and rubber. (Picture # 3 is attached for ready reference). This issue was also highlighted to service manager and sales manager of M/s Suzuki Mehran Motors and informed them raise my concern to Pak Suzuki Company. I have picked my car as car was under custody of M/s Mehran Motors Since long, however, I have asked them to raise the concern to Pak Suzuki Company and compensate me before registering the vehicle on my name. I am loyal client to Pak Suzuki, and all my family members along with community member is using Pak Suzuki Cultus vehicles (almost 18 cars in my family) however, this new vehicle has not provided any satisfaction to me. Me and my family was so excited about the new vehicle however, all excitement was ruined after inspecting the car and highlighting my concerns. Tough M/s Mehran Motors has provided all supports, but issue was at production and quality assurance end which could not be sorted out at Showroom Infront of the client. I am not satisfied with the built quality of my new vehicles after paying my hard-earned money to Pak Suzuki. I have kept the car at my parking space and is not going to register the same with my name as I don't want to keep the car with so many issues. Further, I have-not checked other parts of vehicle as my Joynes of new car was ruined after these issues. I request the Pak Suzuki to pick the car from my parking space. I hereby request the Pak Suzuki management to compensate me in any of the following way. This vehicle should be replaced with the new vehicle which should be thoroughly inspected by quality assurance department before delivering to the client. I do not need any touch up on my new vehicles as I do not keep any touch up car with myself. In case, if Pak Suzuki is unable to deliver the quality vehicles, kindly reimburse me my money along with the markup for keeping my money for days before delivery of vehicles. I am sure that management of Pak Suzuki will look after my concerns and will compensate me in the best possible way. I am sure that for Pak Suzuki Motors, customer always comes first, and they will not compromise on the quality of the vehicles. Looking forward for long relationship with the Pak Suzuki Motors Company. Shall you have query please feel free to contact undersigned. Regards Govinda Maheshwari Deputy Director- Financial Monitoring Unit-HOK (Ministry of Finance) 021-[protected] [protected]