13 May, 2015 → by ClaimboUser408922
Sutton Place Hotel – Edmonton – Terrible nightmare experience!
2
I stayed at this so called 'high end' hotel a number of weeks ago and strongly recommend to anyone, book elsewhere. The rooms are dated and smell of stale cigarettes still. Carpet dirty and old. The plumbing in our room was so old and outdated, the toilet actually took 20 minutes to refill and during this time, the bathroom sink had NO water avail. Old dripping tub faucet and terrible little windows which didn't help to get any fresh air into stale room. The air/heat system old and stale air thru entire stay. Staff were aloof and when i contacted unprofessional management team with concerns over my very overpriced, expensive stay, they totally ignored me. Don't bother with this old, run-down 80's-be-gone, dive. Parking is also and additional $31 a night to top it off.